Return policy

At BOEESUN, customer satisfaction is our priority. We want you to be happy with your purchase and confident in the quality of our insoles.

If you are not completely satisfied with your order, please review our return policy below.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused or lightly tested
  • The product must be in its original condition
  • The product packaging should be included whenever possible
  • You must provide your order number and proof of purchase

For hygiene reasons, heavily used, damaged, washed, or altered insoles may not be accepted for return.

2. How to Request a Return

To start a return, please contact our customer service team with:

  • Order number
  • Customer name
  • Email address used for the order
  • Reason for the return
  • Photos of the product (if applicable)

Please contact us before sending any items back. Unauthorized returns may not be accepted.

Email:
jimmy@boeesun.com

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • The wrong product was shipped
  • There is a manufacturing defect

We recommend using a trackable shipping service when returning products. BOEESUN is not responsible for packages lost during return shipping.

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • The refund amount will be issued within 5-10 business days after approval
  • Original shipping fees are generally non-refundable

Please note that your bank or payment provider may require additional processing time.

5. Exchanges

If you received a defective or incorrect product, we are happy to provide a replacement.

For size-related issues or product exchanges, please contact our support team. We will work with you to find the best solution.

6. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos of the package and product
  • Description of the issue

We will review your request and provide a suitable solution.

7. Order Cancellation

Orders may be canceled within 24 hours after purchase.

Once an order has been processed, manufactured, or shipped, cancellation requests may no longer be accepted.

8. International Orders

For international customers:

  • Delivery times may vary depending on destination and customs procedures.
  • Customers are responsible for any customs fees, duties, or taxes required by their country.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Company: BOEESUN

Email:
support@boeesun.com

Phone / WhatsApp:
+86 181 5044 8318

Address:
BaiHao 2nd Industrial Zone,
HouJie Town, DongGuan City,
GuangDong Province, China

Thank you for choosing BOEESUN. We appreciate your trust and are committed to providing high-quality insole products and customer service.